ELITE MOBILE AUTO DETAILING provide services in which require us to collect, store and use personal information in accordance with our privacy policy.
RESPECT OF PRIVACY
This policy sets out how ELITE MOBILE AUTO DETAILING may collect and use personal information.
ELITE MOBILE AUTO DETAILING respects your privacy and will only deal with personal information that has been collected in accordance with this policy, as updated from time to time.
TYPES OF INFORMATION WE COLLECT
In order for us to effectively provide our services, we may require personal information.
This may include but is not limited to:
Identification and payment information such as: Full name, date of birth, Drivers license details and/or credit/debit card details.
Contact information such as: address(s), contact number(s), email address(s)
Vehicle details such as registration and V.I.N numbers
Records of use of our services, security images and/or recordings for law enforcement purpose.
HOW WE MAY COLLECT YOUR INFORMATION
There are a number of circumstances in which we may require personal information.
The main source will be the information you provide us with including email address, phone number, through use of our website, through social media, when you contact us directly, when others purchase on your behalf as a third party, e.g. if a gift voucher is purchased for you. or through any other medium.
HOW WE USE PERSONAL INFORMATION
ELITE MOBILE AUTO DETAILING use personal information to streamline our detailing and associated services.
We use identification details and contact information to correspond with chosen service(s) in order to carry out our services.
MARKETING
ELITE MOBILE AUTO DETAING may use personal information for the purpose of research and development of our product(s) and/or service(s), staff training and communicating about promotions our business may have to offer.
We may tell you about these services and offers via mail, email, phone, social networking or any other means of direct communication.
You may opt-out of receiving direct marketing at any time by contacting us.
THIRD PARTY INVOLVEMENT
Personal information may be disclosed to third parties such as credit reporting agencies if necessary, and to our business partners to facilitate the provision of our services.
IMAGES & RECORDINGS
ELITE MOBILE AUTO DETAILING may use images and/or recordings at our workshop, online, during events, social media, training programs and/or for marketing purpose.
HOW WE KEEP INFORMATION SECURE
ELITE MOBILE AUTO DETAILING understands the importance of keeping personal information safe and we take reasonable steps to protect information from unlawful access or disclosure.
We adopt a high standard in commercial practices to secure both physical and digital forms of personal information.
ACCESSING PERSONAL INFORMATION
Everyone is entitled to access their own personal information held by us, we can update our personal information records at any time.
We may ask for personal identification information such as your driver’s license to access your personal information.
COMPLAINTS
If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint.
Please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns.
We will consider and determine whether the matter requires investigation and will take appropriate action to address any issue.
CHANGES TO OUR PRIVACY POLICY
ELITE MOBILE AUTO DETAILING may, at any time make changes to our privacy policy without notice.
Our current privacy policy is made publicly available within our website.
ELITE MOBILE AUTO DETAILING keeps records of our previous policies.
You may request a hard copy of privacy policy by contacting us.
INTERNET & WEBSITE USE
In accessing our website, you acknowledge that we may automatically collect certain information which we may use to improve our services by understanding how persons use our website.
The information we collect includes the details of your browser, software and hardware specifications and search terms entered to locate our website.
Our website may use web browser cookies to enhance your website experience.
Your web browser places our cookies on your hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.
If you do so, note that some parts of the website may not function properly.
THIRD PARTY WEBSITES
If you use our website, you may follow links to third party websites which are neither owned nor controlled by us.
We do not accept any responsibility for you navigating to third party websites from our website, nor the consequences of doing so.
Antivirus software
You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
You can contact us by email, telephone, social media and any method of contact details contained within our website.
If you do not agree with your personal information being treated in accordance with this Privacy Policy, you should not provide your personal information to us, or consent to a third party doing so, nor should you utilise our services.
However, if we are not provided with the personal information we need, we may not be able to provide you with the services you want or we may be restricted in the way that we provide your service.
Updated: 15 February 2023